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General Terms and Conditions of Business

General Terms and Conditions of Business  (“GTCB”)

 

These General Terms and Conditions of Contract (“GTCB” or “Conditions”) set out the rules for the use of this website which SWISS TAVOLATA, Laurstrasse 10, CH-5200 Brugg, Switzerland, makes available to the user. These terms and conditions are deemed to have been accepted by the user as soon as he uses this website. If he wishes to decline these terms and Conditions, he agrees not to use the website.

 

SWISS TAVOLATA may amend the terms and conditions at any time. The user is always bound by the currently valid terms and conditions.

 

1. Services of SWISS TAVOLATA

1.1 Via the website, SWISS TAVOLATA arranges events (Tavolata) at which guests may eat and drink. After the guest’s booking for an event has been received, a binding legal transaction is concluded between the guest and the host. SWISS TAVOLATA is a not a party to this agreement which is binding only on the guest and on the host.

 

1.2 If problems are experienced with the implementation of the contractual relationship, the guest may contact SWISS TAVOLATA via the e-mail address. SWISS TAVOLATA will then play a mediating role.

 

1.3 Any complaint by the guest must be sent to the host, always with a copy to SWISS TAVOLATA.  However, SWISS TAVOLATA accepts no liability for the host.

 

1.4 The guest sends the copy of his letter of complaint to SWISS TAVOLATA and undertakes to await its offer of mediation before taking legal action.

 

2. Booking, processing and payment

2.1 If the guest books an event for himself and other guests who must be registered, the booking is made by clicking the “Order” button on the website, but does not become definitive until a mail confirming the event has been received. This must give binding details of the hospitality event, the host, the price, the scope of the service, the place and the time.

 

2.2 The prices stated on the website shall apply to the booking. In principle, these prices are understood to include value added tax[1]

 

2.3 All bookings must be paid for when the booking is made using a credit or debit card which is acceptable to the website.

 

2.4 After receiving the booking, SWISS TAVOLATA shall send a confirmation to the effect that the booking has been made to the customer by e-mail.

 

2.5 The booking can be cancelled as follows:

If the event is rebooked with the same host up to 7 days before the guest event, a full credit will be allowed for a new event without any repayment or subsequent payment, provided that the newly selected offer is equivalent.

Otherwise:

  • Up to 7 days before the event, 80% of the booking price will be refunded
  • Up to 3 days before the event, 50% of the booking price will be refunded
  • Less than 3 days before the event, no refund will be allowed

If the person concerned is unable to attend, a substitute may take part after the new name has been notified to the e-mail address indicated on the SWISS TAVOLATA website ().

 

In the event of illness, accident or force majeure (bad weather etc. to be confirmed by supporting evidence) which prevents the host or the guest from taking part or from organizing the event, an alternative opportunity will be notified to the guest or a credit note issued. No refunds will be made.

 

2.7 The guests must identify themselves to the host by producing the e-mail from SWISS TAVOLATA confirming the booking.

 

3. Ownership

3.1 This website and the content published thereon (including photographs and graphic contents) are protected worldwide by copyright and other protected rights and belong to SWISS TAVOLATA and its advertisers. The contents of the website may be used only for the purpose indicated on the website. Any other use of the contents is prohibited.

 

3.2 These data on use form the basis for anonymous statistical evaluations so that trends can be detected on the basis of which SWISS TAVOLATA can suitably improve its offer. The Federal Act on the Supervision of Post Office and Telecommunications Traffic (BÜPF) imposes a statutory obligation to store connection data for the last six months.

 

3.3 The information contained on the SWISS TAVOLATA websites can be accessed by the public. By downloading or copying contents, images, photos or other data files, no rights (copyright) in respect of the contents are transferred.

 

3.4 The copyright and all other rights in contents, images, photos or other data files on the SWISS TAVOLATA websites belong exclusively to the latter or to the specially named  owners of rights. The written consent of the copyright owner must be obtained in advance before reproducing any elements.

 

4. Data protection

4.1 Scope of application

This data protection declaration is intended to inform users of this website about the type, scope and purpose of the collection and use of personal data.

 

SWISS TAVOLATA takes user data protection very seriously and treats personal data confidentially and in accordance with legal regulations. All personal data collected will be processed in accordance with Swiss data protection regulations.

 

It should be pointed out that data transmission over the Internet can in principle be subject to security gaps. Complete protection against access by third parties is not possible.

 

4.2 SSL encryption (HTTPS protocol)

SWISS TAVOLATA uses SSL encryption to protect the transmitted user data as best as possible. Such encrypted connections can be identified by the prefix "https://" in the page link in the address line of your browser. All data that users transmit to this website - for example, when making inquiries or logging in - cannot be read by third parties thanks to SSL encryption.

 

4.3 Handling of contact data

If users voluntarily contact us, for example via the contact form, when registering for one of our services or via e-mail, SWISS TAVOLATA acquires personal data. The data transmitted by the user will be treated carefully by SWISS TAVOLATA and used exclusively to answer the request or to provide the services. The user data will not be passed on to third parties or misused for advertising purposes by third parties. Users have the possibility to cancel their registration and have their data deleted at any time.

 

4.4 Handling of personal data

SWISS TAVOLATA does not collect, use or pass on personal data of users to third parties.

Personal data is all information that serves to determine the person and which can be traced back to the user - for example name, e-mail address and telephone number.

 

4.5 Cookies

This website uses cookies. These are small text files that are stored on the user's device. The user's browser accesses these files. The use of cookies increases the user-friendliness and security of this website.

 

No personal data is stored in our cookies. The data is not tracked or evaluated. After closing the browser, the cookies are automatically deleted. Our cookies are set with a lifetime to "At the end of the session".

 

Common browsers offer the setting option not to accept cookies. Note: if users make the appropriate settings, there is no guarantee that they will be able to access all functions of this website without restrictions.

 

4.6 Server logs

SWISS TAVOLATA or the website provider collects data about access to the site and stores it in "server log files".

The following data are logged in this way:

  • Visited website
  • Time at the time of access
  • Amount of data sent in bytes
  • Source/reference from which you accessed the site (referrer)
  • Browser used
  • Operating system used
  • IP address used in anonymous form

 

The data collected is used solely for statistical evaluations and to improve the website. The data is not tracked or evaluated. SWISS TAVOLATA reserves the right, however, to check the server log files subsequently if there are specific indications of illegal use.

 

4.7 Use of analytics tools

4.7.1 Google Analytics

This website uses the service "Google Analytics", a web analysis service of Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA), for analysis of website usage by users. This makes it possible to assign data, sessions and interactions across multiple devices to one user and thus analyse activities across devices.

 

IP anonymisation is used on this website. The IP address of users within the member states of the EU and the European Economic Area will be reduced. This reduction eliminates the personal reference to your IP address. As part of the contract data agreement concluded between the website operators and Google Inc., Google uses the information collected to evaluate the use of the website and website activity and to provide services related to Internet use.

 

The service uses "cookies" - text files which are stored on the user's terminal device. The information collected by the cookies is usually sent to a Google server in the USA and stored there.

 

Users have the option of preventing the storage of cookies on their device by making appropriate settings in their browser. It is not guaranteed that users can access all functions of this website without restrictions if the browser does not allow cookies.

 

Furthermore, a browser plug-in allows users to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link leads to the corresponding plugin: https://tools.google.com/dlpage/gaoptout?hl=en

 

Further information on data use by Google Inc.: https://support.google.com/analytics/answer/6004245?hl=en

 

4.7.2 Opt-Out-Cookie: Alternatively, by clicking on this link, the user prevents Google Analytics from collecting personal data within this website. By clicking on the link above, users download an "opt-out cookie". The browser must therefore allow cookies to be stored for this purpose. If the user deletes the cookies regularly, it is necessary to click on the link again each time he visits this website.

 

4.8 Use of social media plugins - Facebook "like button"

This website uses Facebook Social Plugins, which are provided by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The bindings can be recognised by the Facebook logo or the terms "Like", "I like", "Share" in the facebook’s colours (blue and white). Information on all Facebook plug-ins can be found at the following link: https://developers.facebook.com/docs/plugins/

 

The plugins are not activated until you click on the corresponding buttons. If these are grayed out, the plugins are inactive. You have the possibility to activate the plugins once or permanently.

 

The plugins establish a direct connection between the user's browser and the Facebook servers. This is only done after the plugin has been activated. The website operator has no influence on the nature and scope of the data that the plugin transmits to the servers of Facebook Inc. More information: https://www.facebook.com/help/186325668085084

 

The plugin informs Facebook Inc. that the user has visited this website. It is possible that the IP address of the user is stored. If the user is logged into his or her Facebook account while visiting this website, the above information will be linked to this account.

 

If users use the functions of the plugin - for example by sharing or "likening" a post - the corresponding information is also transmitted to Facebook Inc.

 

4.9 Newsletter subscription

SWISS TAVOLATA offers a free newsletter in which the subscriber is informed about current events and offers. The registration is voluntary and it is possible at any time to cancel the subscription and to have the data deleted. If a user wishes to subscribe to the newsletter, he must provide a valid e-mail address.

 

4.10 Rights of the user: Information, correction and deletion

Users and visitors of our website can request free information on what personal data has been stored about them. Unless the request conflicts with a legal obligation to store data (e.g. data retention), the user has a right to have false data corrected and the personal data blocked or deleted.

 

5. Code of conduct

5.1. The guest is aware that he is a guest of the host and will behave in compliance with the code of conduct of the region. In the event of breaches of the code of conduct, SWISS TAVOLATA reserves the right to exclude the user from the website.

 

5.2 The guest is required to enter allergies and intolerances in the relevant heading of the booking matrix.

 

5.3 If the guest accidentally leaves property behind with the host, SWISS TAVOLATA will arrange for the items to be returned to the guest against payment of the costs incurred.

 

6. References and links to and from other websites

6.1 References (links) on this website to the websites of third parties are made available solely for the convenience of the user. SWISS TAVOLATA has not checked these websites and is not responsible for their content or availability and accepts no liability.

 

6.2 Links to this website may be set up, provided that this is done in an authorised manner, is not prejudicial to SWISS TAVOLATA’s reputation and SWISS TAVOLATA is not unduly exploited thereby and no link to SWISS TAVOLATA is suggested if no such link exists.

 

7. Exclusion causes

7.1 The agreement concerning a Tavolata with service of food and drinks by a host is established by making a booking on this website and by confirmation of that booking by e-mail. Direct booking and payment on site are not permitted. SWISS TAVOLATA is not liable for the implementation and quality of the event.

 

7.2. SWISS TAVOLATA endeavours to publish precise details of the menu, nature of the event, price, place and time on the website. This information originates from the host and will be forwarded to SWISS TAVOLATA.

 

7.3 Although SWISS TAVOLATA uses its best endeavours to ensure the accuracy of the published information, no guarantee can be given as to the accuracy of the content, precision, topicality, reliability and complete nature of this information.

 

7.4 SWISS TAVOLATA specifically reserves the right to amend, delete or temporarily refrain from publishing contents at any time either in whole or in part without prior notice.

 

7.5 Claims for liability against SWISS TAVOLATA on grounds of damage of a tangible or intangible nature arising from access to or use or non-use of the published information, from misuse of the connection or because of technical faults, are not admissible.

 

7.6. Liability of SWISS TAVOLATA for services and products offered by hosts outside the framework of the offers set out on this website is ruled out entirely.

 

7.7 Although SWISS TAVOLATA endeavours to keep the website operational 24 hours a day, SWISS TAVOLATA is not liable for temporary non-availability of the website, failure of functions on the website or defective working thereof.

 

7.8 The security of data transmission via the Internet is not perfect. SWISS TAVOLATA takes reasonable measures to ensure the security of transmission but cannot guarantee this. All data transfer is effected at own risk.

 

7.9 The user is responsible for the security of the password used by him for this website. To the extent that SWISS TAVOLATA does not negligently disclose passwords to third parties, SWISS TAVOLATA is not liable for misuse of the password.

 

7.10 SWISS TAVOLATA declines all liability to the extent permitted by law.

 

8. Applicable law and place of jurisdiction

These terms and conditions are governed by Swiss law. Disputes arising in connection with these conditions fall within the sole jurisdiction of the ordinary courts of the city of Brugg.

 

9. Additional provisions

9.1 Should any provision or any part of a provision of these terms and conditions prove to be invalid, that provision shall be replaced by an economically equivalent provision and the remaining provisions of these terms and conditions shall remain valid in full.

 

9.2 Notices by SWISS TAVOLATA are deemed to have been given validly if they were sent to the last address – by post or e-mail – which had been notified to SWISS TAVOLATA.

 

9.3 The user is not entitled to transfer to third parties rights or obligations under these terms and conditions without the prior written consent of SWISS TAVOLATA. SWISS TAVOLATA is entitled to transfer rights and obligations under these terms and conditions without the prior consent of the user to a business with which SWISS TAVOLATA is affiliated or which either acquires SWISS TAVOLATA or is itself acquired by SWISS TAVOLATA.

 

10. Legal capacity

10.1 By making a booking on this website the user declares that:

  • he is entitled to enter into binding contracts
  • and is at least 18 years old.

 

 

Status: 17.05.2018, Version 2

 

[1] Value added tax may be incurred at different offer levels, but this has no implications for the guest.


 


CONTACT

SWISS TAVOLATA

Laurstrasse 10
CH-5200 Brugg

Switzerland